Express Mail Service (EMS) General Terms

  1. The ELTA Courier Company S.A. hereinafter ""Company"" provides under the name Express Mail Service (EMS) a service of urgent international transport of documents and goods under the following conditions, which the sender or his legal representative declares to accept unconditionally.
  2. The Company undertakes the transport of its customers' EMS items, from the point of receipt to their destination, with the maximum possible speed and safety in accordance with its current price list. The choice of procedures and means of transport is the Company's right and responsibility.
  3. The sender warrants that he is the owner or legal owner of the items delivered for shipping and handling or the representative of the owner or owner of said items and accepts that this form was completed by him or by the Company on his behalf. This Courier Delivery Note is a binding and non-negotiable document-agreement and proof of receipt.
  4. The sender is obliged to clearly and completely describe the contents of the sent object in this Courier Accompanying Note. The sender also warrants that:
    a) The content of the sent item is what it describes,
    b) all the required details of himself, as well as of the recipient have been correctly noted and
    c) the shipped item has been packaged in such a way as to ensure its safe handling. The Company has the right to refuse receipt and/or stop the processing of the items to be sent, if the obligations mentioned herein are not met, while at the same time, in the same case, the sender undertakes the obligation to pay all additional costs that could arise during the handling, return or storage of such items.
  5. The sender has the care and responsibility of the safe and sufficiently durable packaging of the items to be sent. If the contents of the items to be shipped are damaged during their transport and handling, due to their unsafe and inappropriate packaging, the Company is released from any obligation to repair this damage. The weight of each object must not exceed 30 kg, its length cannot exceed 1.50 meters, and the sum of the length and the perimeter calculated in a direction other than that of the length must not exceed 3.0 meters. These dimensions and weight may vary depending on the country of destination.
  6. The Company does not undertake the transport and handling of objects with the following content: Explosives, flammable and radioactive materials, corrosive substances, compressed gases, narcotic substances, poisons, antiquities and works of art, perishable food, live or dead animals, plants, pornographic material, weapons, credit cards, monetary values, gold, platinum and precious stones in any form, objects which by their nature or because of their packaging there is a risk of self-destruct or destroy other objects and generally objects whose importation or handling is prohibited in the country of destination, as well as objects whose handling and transport is not accepted by IATA. In order to prevent delivery for transport of the aforementioned items, the Company is entitled, but not obliged, to check the item it undertakes to handle, even to open it. When the sender for any reason self-destruct or destroy other objects and generally objects whose importation or handling is prohibited in the country of destination, as well as objects whose handling and transport is not accepted by IATA. In order to prevent delivery for transport of the aforementioned items, the Company is entitled, but not obliged, to check the item it undertakes to handle, even to open it. When the sender for any reason
  7. The sender is required to comply with the laws, customary law and regulations applicable in the country of origin, country of destination or countries of transit of the item.
  8. The delivery of the item to the country of destination takes place at the recipient's address, as stated in this Courier Delivery Note.
  9. In case of interruption of the transfer of the item to the internal network, at the request of the sender, the shipping fees will be refunded, after deducting the fee corresponding to the courier delivery of the item within the country and according to the applicable price list of the Company.
  10. The Company has the right to stop the sale of an item at any time when it deems it unacceptable or when the sender for any reason has entered incomplete or incorrect information. In such event fees are still due and are non-refundable.
  11. The Company makes every effort for the timely delivery of the items within the prescribed time limits, as they appear in the Company's current price list. Items are delivered on business days to the destination country. No compensation is paid in cases of delayed performance.
  12. The sender can exercise any of his rights for the sent object, in writing, within an exclusive period of six (6) months from the date following the deposit of the object. It is necessary to present the original Courier Accompanying Note.
  13. The Company exclusively and only in case of damage or loss of an object and if the above have been observed, returns the shipping fees to the sender and additionally pays him as compensation:
    a) For documents the amount of forty (40) Euros
    b) For goods up to the amount of one hundred and fifty (150) Euros, depending on the actual value of the content, which is proven only and exclusively by presenting a receipt or invoice or, in the absence of these, a responsible statement with a genuine signature. The payment of the compensation shall in no case take into account the commercial utility or the particular value of the items for the sender, receiver or third party. In any other case, the Company does not pay any compensation.
  14. For coverage of larger amounts and for the increased liability of the Company, in case of damage or loss of the contents of the shipped item, the Company offers the ""Declared Value"" service only to customers with a contract and after a relevant written agreement, against payment of an additional fee . The maximum limit of declared value and everything else related to this service will be determined by the Company and will be included in detail in the relevant written agreement.
  15. Also, the Company bears no responsibility and pays no compensation in the following cases:
    a) For loss or damage caused by the fault of the sender or the recipient.
    b) For loss or damage of objects whose shipment is not undertaken by the Company, in accordance with condition 6 hereof.
    c) For loss or damage resulting from poor packaging or the nature of the item
    d) For reasons of force majeure or in cases of unforeseen and extraordinary events beyond human objective possibilities such as indicative and not limiting accidents, strikes, weather conditions.
    e) For any direct or indirect collateral damage, from loss of income, profits, purchases or use, breach of contracts, etc., caused by the fault or not of the customer or third parties
    f) When the relevant application is not submitted within the deadline mentioned above.
    g) For a delay due to the customs clearance process of the item in the country of destination.
    h) For procedures derived from the internal legislation of the country of destination.
  16. When, for any reason, delivery of an item to the recipient is not made, then it returns to the sender. If the item after its return cannot be delivered to the sender for some reason, it remains for six (6) months at the Company's premises. After the expiration of this deadline, the object becomes definitively unsubsidized, the destruction procedure will be followed with the drawing up of a relevant record and the Company no longer has any other obligation.
  17. No agent, employee or representative of the Company or the sender has the right to waive or modify the above conditions.
  18. Any case that does not fall under the provisions of the terms herein, will be regulated based on the current provisions for the specific contract.
  19. For the resolution of any dispute, after any inconclusive procedure before the Dispute Resolution Committee of the Company, the courts of Athens are exclusively competent, while Greek Law is applicable.